Rental Policies & Terms

Terms of Service

By using HouseStay platform and booking accommodations, you agree to these terms. Please read them carefully before making a reservation.

By accessing or using the HouseStay platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the platform. Continued use of the service constitutes acceptance of modified terms.

You must be at least 18 years old to create an account and book accommodations. By using our services, you represent and warrant that:

You are of legal age to form a binding contract
You possess the legal authority to enter into these terms
You will provide accurate and complete information
You will update your information to keep it accurate

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

Notify us immediately of any unauthorized use
Ensure your account information remains secure
Not share your login credentials with third parties
Be liable for any damages arising from unauthorized use

Rental Conditions

Check-in & Check-out

• Check-in: 3:00 PM - 8:00 PM (flexible with prior notice)
• Check-out: 11:00 AM (late checkout available for fee)
• Early check-in subject to availability and additional charges

Occupancy Limits

• Maximum occupancy as stated in listing description
• Additional guests must be registered and approved
• Violation may result in immediate termination without refund

Payment Terms

Security Deposit $500 - $2,000

Cleaning Fee $75 - $150

Service Fee 5-15% of booking total

Payment Schedule 50% at booking, 50% 14 days prior

House Rules

Following these rules ensures a pleasant stay for everyone and helps maintain the quality of our properties.

No Smoking

Smoking is strictly prohibited inside all properties. Designated outdoor smoking areas may be available. Violation incurs $250 cleaning fee.

No Parties/Events

Unauthorized parties or events are prohibited. Small gatherings require prior written approval from host.

Pet Policy

Pets allowed only in pet-friendly properties with prior approval. $50 pet fee applies. Emotional support animals require documentation.

Quiet Hours

Quiet hours are from 10:00 PM to 8:00 AM. Please respect neighbors and keep noise levels reasonable at all times.

Waste Disposal

Proper waste sorting is required. Please follow local recycling guidelines and dispose of trash in designated bins.

Lock Up

Secure all doors and windows when leaving the property. Lock any bikes or outdoor equipment. Report lost keys immediately ($25 replacement fee).

Cancellation Policy

Cancellation Timeframe	Refund Amount	Notes
30+ days before check-in	100% refund	Full refund minus processing fees
14-29 days before check-in	50% refund	50% of nightly rates refunded
7-13 days before check-in	25% refund	Cleaning fees fully refunded
Less than 7 days	No refund	Reschedule option available for medical emergencies

Force Majeure Policy

In cases of natural disasters, pandemics, or government travel restrictions, we offer full refunds or credit for future stays regardless of cancellation timeframe. Documentation may be required.

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use HouseStay.

Data Collection

We collect information you provide directly (name, email, phone, payment info), automatically collected data (IP address, browser type, device info), and transaction data related to your bookings.

Data Protection

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. Your payment information is processed by PCI-compliant third-party processors and never stored on our servers.

Information Sharing

We share necessary information with hosts to facilitate bookings (name, contact info, arrival details). We never sell your data to third parties for marketing purposes. Data may be shared with legal authorities when required by law.

Your Rights: You have the right to access, correct, or delete your personal data. To exercise these rights, contact our privacy team at privacy@housestay.com. We respond to all requests within 30 days.

Liability & Insurance

Guest Liability: Guests are responsible for any damage caused to the property or its contents during their stay beyond normal wear and tear. This includes damage caused by invitees or pets. Security deposits will be used to cover damages, with additional charges applied if costs exceed the deposit amount.

Insurance Requirements: We strongly recommend guests obtain travel insurance covering trip cancellations, medical emergencies, and personal property loss. Hosts maintain property insurance, but this does not cover guest personal belongings.

Limitation of Liability: HouseStay acts as an intermediary platform and is not liable for disputes between guests and hosts, injuries occurring on properties, or losses due to theft or natural disasters. Our liability is limited to the amount of service fees paid for the specific booking.

Indemnification: By using our platform, you agree to indemnify and hold harmless HouseStay, its affiliates, and team members from any claims, damages, or expenses arising from your use of the service or violation of these terms.